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Delivery & Returns

Shipping & Delivery

We aim to dispatch orders as soon as possible and items are shipped by either first class recorded delivery, or by courier (packages will need to be signed for unless given specific delivery instructions to the contrary). If you have not received your order within five working days (UK), or ten working days for Europe and the Rest of World, please contact us: info@carolineingraham.com

Standard Delivery Prices

Our standard delivery prices are below, please contact us if you would like a shipping quote for a large order or overseas country not accepted by our checkout.

UK:

  • Under 1kg: Royal Mail First Class Recoded Delivery: £5.55 + VAT
  • Under 2kg, but more than 1 kg: Royal Mail First Class Recoded Delivery: £7.20 + VAT
  • Over 2kg: 24 hour courier service (DPD Local): £8.50 + VAT
  • Over 30kg: Please contact office for shipping quote

Europe:

  • Under 2kg: Royal Mail International Tracked and Signed: £18.50 + VAT
  • Over 2kg but under 30kg: £27.50 + VAT: Courier service DPD
  • Over 30kg: Please contact office for shipping quote

Rest of World (selected countries only):

  • Under 1kg: Royal Mail International Tracked and Signed: £18.50
  • Over 1 kg, but under 2kg: Royal Mail International Tracked and Signed: £28.00
  • Over 2kg: Please contact office for shipping quote

 

Privacy & Security

We completely respect our customers right to privacy and the need for secure communications. Please note that our privacy policy governs personally identifiable information provided to us via our web site www.carolineingraham.com. It does not govern communications that you may have with others which reference our web site or products, or third-parties who use our products. 

Returns & Replacements

We cannot accept returned items that have been opened, or do not have tamper proof caps (ie essential oils, and herbs and powders in jars or bags), unless you believe the item to be defective.  Returned items, other than defective items, are subject to a 10% handling and restocking charge. Any shortage or damage must be reported to the carrier immediately, recorded on the delivery note and subsequently reported to the Company within 48 hours of delivery for UK orders and 4 days for orders from abroad, otherwise no claim against the Company will be accepted. The Company shall not be liable in any circumstances whatsoever for goods which are lost or damaged in transit and all claims shall be made against the carrier. If there's a problem, please indicate this clearly on the carrier's document and sign only for what you've received. Damaged parcels should be refused and signed as such, e.g. "parcel returned, damaged in transit". Please do not sign as "not inspected", "unchecked" or sign without checking the goods, because this may invalidate any subsequent claim.

Ordering

You can search or scroll through the options available on this website. You will then be presented with options on size and quantity before your items are added to your shopping cart, which you can check and review before the checkout process is entered.

Payment, Pricing & Promotions

Full payment must be received before orders are dispatched. 

Viewing Orders

You can view previous and current orders if you have created a customer account.

Updating Account Information

To edit your customer details, please visit your account page.

Ecology

Products are sold in recyclable, eco-friendly containers. External packaging (already made from 80% recycled cardboard) can be recycled and in order to limit wastage, and all internal packing materials are made from natural material and can be recycled, or composted. Even the sellotape is made from recycled plastics. A number of products are sold in lined aluminium containers, which represent the highest quality containers in the industry. These help to provide a safe non-breakable container, which keeps contents cool and protected from light, thereby extending shelf-life. All jars are made from recyclable PET plastic with recyclable tin lid. Glass bottles can be recycled in the normal way.