Delivery & Returns
Products are sold in recyclable, eco-friendly containers. External packaging (already made from 80% recycled cardboard) can be recycled and in order to limit wastage, and all internal packing materials are made from natural material and can be recycled, or composted. Even the sellotape is made from recycled plastics. A number of products are sold in lined aluminum containers, which represent the highest quality containers in the industry. These help to provide a safe non-breakable container, which keeps contents cool and protected from light, thereby extending shelf-life. All jars are made from recyclable PET plastic with a recyclable tin lid. Glass bottles can be recycled in the normal way.
Shipping & Delivery
We aim to dispatch orders as soon as possible and items are shipped by either first class recorded delivery, or by courier (packages will need to be signed for unless given specific delivery instructions to the contrary). As most orders are dispatched within 2 to 3 working days, if you have not received your order within five working days (UK), or ten working days for Europe and the Rest of World, please contact us: firstname.lastname@example.org. We regret that we cannot accept any claims against orders over three weeks old (also see returned items, below)
Standard Delivery Prices
Our standard delivery prices are below, please contact us if you would like a shipping quote for a large order or overseas country not accepted by our checkout.
Under 1kg: Royal Mail First Class Recorded Delivery: £5.70 + VAT
Over 1kg, but under 2kg: Royal Mail First Class Recorded Delivery: £7.57 + VAT
Over 2kg: 24 hour courier service (DPD Local): £9.75 + VAT
Over 10kg but under 20kg (DPD Local): £10.10 + VAT
Over 20kg but under 60kg (DPD Local): £14.90 + VAT
Over 60kg please contact the office for a shipping quote.
Under 1kg: Royal Mail International Tracked and Signed: £12.00 + VAT
Over 1kg but under 2kg: Royal Mail International Tracked and Signed: £18.00 + VAT
Over 2kg but under 10kg: courier service £18.00 + VAT
Over 10kg but under 20kg: courier service £24.00 + VAT
Over 20kg but under 30kg: courier service £29.00 + VAT
Over 30 kg please contact the office for a shipping quote.
Rest of World (selected countries only):
Under 1kg: Royal Mail International Tracked and Signed: £18.50
Over 1 kg, but under 2kg: Royal Mail International Tracked and Signed: £28.00
Over 2kg but under 3.5kg: Courier service: £39.00
Over 3.5kg but under 5.5kg: Courier service: £54.00
Over 5.5kg but under 7.5kg: Courier service: £80.00
Over 7.5kg please contact the office for a shipping quote
You are responsible for any national/local taxes/duty payable for goods purchased
Privacy & Security
Returns, Replacements, Shortages
We cannot accept returned items that have been opened or do not have tamper-proof caps (ie some essential oils and herbs, and powders in jars or bags) unless you believe the item to be defective. Returned items, other than defective items, are subject to a 10% handling and restocking charge and must be returned within the same period as stated in the next section. Any shortage or damage must be reported to the carrier immediately, recorded on the delivery note and subsequently reported to the Company (with photographic evidence) within 48 hours of delivery for UK orders and 4 days for orders from abroad, otherwise, no claim against the Company will be accepted. The Company shall not be liable under any circumstances whatsoever for goods which are lost or damaged in transit and all claims shall be made against the carrier. If there's a problem, please indicate this clearly on the carrier's document and sign only for what you've received. Damaged parcels should be refused and signed as such, e.g. "parcel returned, damaged in transit". Please do not sign as "not inspected", "unchecked" or sign without checking the goods, because this may invalidate any subsequent claim.
You can search or scroll through the options available on this website. You will then be presented with options on size and quantity before your items are added to your shopping cart, which you can check and review before the checkout process is entered.
Payment, Pricing & Promotions
Full payment must be received before orders are dispatched.
You can view previous and current orders if you have created a customer account.
Updating Account Information
To edit your customer details, please visit your account page.